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FAQ

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  • Firefox version cannot export PDF with references to Endnote Desktop
  • What do I need to know about sharing full-text PDF articles from Kopernio?
  • I can't access my account. How can I reset my password?
  • How does Kopernio compare to other researcher workflow plugins?
  • Can I use Kopernio to find PDFs from citations on Wikipedia?
  • Can Kopernio export refences to Zotero?
  • Can Kopernio export references to Mendeley?
  • Why can I not sign up/sign in?
  • What is Kopernio and how do I use it?
  • How does Kopernio store and protect institutional credentials?
  • Can I change the Google Scholar quick-search browser integration?
  • Do I need to use my university login details to register an account with Kopernio?
  • How do I change the citation format in Kopernio?
  • What is the friend referral promotion?
  • Does Kopernio support library authentication systems that use two-factor authentication?
  • Why do I need to register?
  • Can Kopernio export references to EndNote?
  • Can I use Kopernio off campus?
  • What do you do with my data?
  • Does Kopernio support library link resolvers?
  • Why did my account not upgrade to Premium?
  • Is there a size limit on PDFs that I can save to the Locker?
  • Can I import tags along with the PDFs to my reference manager?
  • How do I disable LastPass for Kopernio?
  • Why do I see a red notification badge on the Kopernio icon?
  • Why do I have to reauthenticate with Kopernio?
  • Where does the name "Kopernio" come from? Are you named after Copernicus?
  • What is Kopernio’s business model and how can you offer it for free?
  • Can I control when Kopernio activates?
  • How can I remove PDFs from my Locker?
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